Troubleshooting for Other Company Network Services

Google Cloud Print

For more information on supported applications and details on the Google Cloud Print functions, see the the Google website.
http://www.google.com/cloudprint/learn/
For more information on supported printers, see Epson’s website.

Cannot register the printer or cannot print

The Google Cloud Print service may have been updated. In this case, it may be necessary to update the printer’s firmware.
Select Firmware Update from Web Config, and then check that the printer is using the latest firmware version.

The printer does not appear in the list

The printer is not registered.
You need to register the printer to the Google Cloud Print service in advance.
The printer is not shared.
You need to share the printer if you want to print from an account that you did not use to register the printer. Check that the account is registered in printer sharing, or contact the owner of the printer.

Cannot print

The printer or the wireless router are off:
Check that the printer and the wireless router are on and connected to the network, and that the network is working normally.
The service is turned off on the printer or the printer is not connected to the service.
Check the Google Cloud Print connection status on the printer. You can check the connection status on the network status sheet or the network connection report.
For more information on the network status sheet or the network connection report, see the manuals provided with the printer.
The application is not available with this service:
You can only print from applications that are supported by Google Cloud Print.
When using a smart device, you may not be able to print from applications that are unique to the smart device, even if that application is supported by Gmail or Google Drive. Try accessing Gmail or Google Drive through a web browser, and then print using the menu on the web.

AirPrint

The printer is not found

The printer is not available with this function:
Check that the printer supports AirPrint on Epson’s website.
The network does not work:
Check that the printer and the wireless router are on and connected to the network, and that the network is working normally.
The device and the printer are not on the same network:
Check that the wireless LAN network (SSID) that the device is connected to is same as the printer’s network. AirPrint searches for printers that are on the same network. If the wireless router (the access point) supports several networks (SSIDs), the printer may be connected to another network (SSID).

Cannot print

The application does not support AirPrint:
You can only print from applications that support AirPrint.